Return & Refund Policy

If you wish to change your order after it has been placed, please call us immediately at 1-888-523-2360. Most orders are shipped within 24 hours of ordering. If you need to make any changes, we can only accommodate those requests if your order hasn’t been packaged yet.

Not sure on what colors to pick?

If you are unfamiliar with our paint colors, we recommend that you order a color card before ordering paint colors. While we do our best to show you lots of examples of our paint colors, the colors you see on your screen may not match the actual paint colors.

Received a damaged product?

If your product arrives damaged, please contact us at hello@countrychicpaint.com to arrange a replacement or refund of your item. Please include pictures of any damaged products. You must inform us of any damaged items within 72 hours of receiving your order.

Missing an item?

Please contact us at hello@countrychicpaint.com to let us know if you’re missing an item. Please note that your order may ship in multiple packages, so if you haven’t received your entire order, it might still be on its way to you. 

What’s your return policy?

We accept returns within 30 days of delivery. Any returned products must be unopened and damage free, in their original packaging. You’re responsible for the cost of return shipping. A refund will be issued once we have received your returned item.

Please email hello@countrychicpaint.com for return instructions.

Please note that certain promotional sales are considered a final sale and are not eligible for returns.