Refund Policy

If you wish to change your order after it has been placed, please call us immediately at 1-888-523-2360. Most orders are shipped within 48 hours of ordering. If you need to make any changes, we can only accommodate those requests if your order hasn’t been packaged yet.

We do not accept returns or exchanges when you are dissatisfied with the color of the paint you ordered. To avoid disappointment, we recommend that you get a color card before ordering paint colors, because our paint colors may not match the colors that your monitor displays.

If your product arrives damaged or you are dissatisfied with a product, please contact us at hello@countrychicpaint.com to arrange a replacement or refund of your item. Please include pictures of any damaged products. You must inform us of any missing or damaged items within 72 hours of receiving your order.

If an order is incorrectly shipped due to an error on your part in entering the address, we will contact the shipper to reroute your package to the correct address. Any address change fees charged to us by our shipping provider will be passed on to you. If an order cannot be delivered and is returned to us you will be required to repay for the shipping cost as quoted by our shipping provider before your order is shipped out again.

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